Disruption Management Programme
Designer: Cathay Pacific Airways Limited (Customer Experience and Design)
Project type: Experience Design
Travelling can be a stressful experience, especially with disruptions. With more timely information, faster flight rearrangement, and giving affected passengers the ability to accept or rebook their new flights through this new programme, passengers gain more certainty and control. Airline staff would also benefit by having to do less manual work, and can better focus on customer service.